Returns & Refunds Policy

Last updated: 10 November 2026

At ViceShop6, we aim to provide a straightforward and transparent returns process. Please read the following terms before requesting a return.

1. Returns

We accept return requests within 30 days of delivery.

For change-of-mind returns, items must be returned in their original condition, with all accessories and components included.

Customers may inspect products as they would in a physical shop. We reserve the right to make deductions permitted by law where excessive handling has reduced an item's value.

2. How to Request a Return

To request a return, please contact our customer support team and provide:

• Your order number.

• Your full name and order email address.

• The reason for your return, where applicable.

• Photographs if reporting damage, defects or an incorrect item.

Our team will provide return instructions and the applicable return address.

Please do not return items to the address shown on the original shipping label unless instructed to do so.

Contact us using the customer support details published on our website.

3. Return Shipping Costs

We do not offer free returns for change-of-mind purchases.

Customers are responsible for the direct cost of returning unwanted items. Returns may need to be sent to an international returns facility, and international postage costs may apply.

Customers will be informed of the applicable return arrangements before purchasing.

Where goods are faulty, damaged, incorrect or not as described, ViceShop6 will cover reasonable return costs where required by law.

We recommend using a tracked shipping service and retaining proof of postage.

4. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders are processed promptly, and we cannot guarantee that an order can be stopped before dispatch.

If an order has already been dispatched, you may still exercise your statutory cancellation rights.

Under applicable UK consumer law, customers generally have 14 days after receiving their goods to notify us of their decision to cancel, without providing a reason.

After notifying us, customers have a further 14 days to return the goods.

5. Refunds

Once a return has been received and inspected, we will confirm its status by email.

Where a statutory cancellation right applies, refunds will be issued within 14 days of receiving the returned goods or satisfactory evidence that they have been sent back, whichever occurs first.

Refunds will be made to the original payment method unless otherwise agreed.

Where required by law, refunds will include the original standard delivery charge. Additional charges for premium delivery services are not refundable beyond the standard delivery cost.

We do not charge refund processing fees.

6. Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us promptly.

Photographs or other relevant information may help us investigate and resolve the issue more quickly.

Depending on the circumstances and your statutory rights, we will arrange an appropriate refund, repair or replacement.

Damage caused by misuse, accidental damage or improper handling after delivery is not treated as an original product defect.

Nothing in this policy limits your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

7. Missing or Delayed Refunds

If your refund has been confirmed but has not appeared in your account, please allow for your payment provider's processing time.

If the refund remains outstanding, contact our customer support team so we can investigate.

8. Order Disputes

If you experience an issue with your order, we encourage you to contact our support team so we can investigate and offer an appropriate resolution.

We may retain relevant order records, payment confirmations, shipping information, delivery tracking and customer correspondence to investigate complaints and respond to payment disputes, in accordance with our Privacy Policy.

This does not restrict your right to contact your payment provider or exercise your statutory consumer rights.

9. Statutory Rights

This policy does not exclude, restrict or replace any rights available to consumers under applicable UK law.

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